Family Guidance Centers is committed to providing people with disabilities equal access to our services, programs, facilities, communications, website, and digital resources. We work to identify and remove barriers and to provide reasonable modifications, appropriate auxiliary aids and services, and information in accessible formats when necessary.

Digital Accessibility

Family Guidance Centers is working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level A and Level AA. These guidelines explain how to make digital content more accessible to people with visual, hearing, physical, speech, cognitive, language, learning, and neurological disabilities.

Our accessibility efforts include reviewing website navigation, keyboard access, headings, links, forms, color contrast, text alternatives for meaningful images, captions, downloadable documents, mobile presentation, and compatibility with commonly used assistive technologies.

Accessibility Assistance

If you have difficulty accessing information, completing a form, requesting an appointment, using an online feature, or obtaining services because of a disability, please contact us. We will work with you to provide the information, communication, or service through an accessible and effective method.

Available assistance may include, when appropriate:

• Qualified American Sign Language (ASL) interpreters, including video interpretation, or other qualified interpreters;
• Information in large print, accessible electronic, audio, Braille, or another effective format;
• Assistance using an online form or accessing information contained in a document;
• Reasonable modifications to policies, practices, or procedures; and
• Another effective method of communication selected after considering the individual’s communication needs and request.

Required disability-related aids, services, alternate formats, and reasonable modifications are provided free of charge. Family Guidance Centers will not require an individual to bring or pay for their own interpreter.

Report an Accessibility Barrier or Request Assistance

Please describe the accessibility problem or assistance you need, the webpage, document, office, or service involved, and the best way to contact you. Please do not include medical records, diagnoses, treatment information, or other sensitive health information in an ordinary email.

Call: 804-743-0960
Email: emily@familyguidancecenters.com
Telecommunications Relay Service: Dial 711 and ask the relay operator to call 804-743-0960.

Accessibility Contact

We will review accessibility concerns promptly and will make reasonable efforts to provide an accessible response or effective alternative. Family Guidance Centers prohibits retaliation against anyone for requesting an accommodation, reporting an accessibility barrier, or exercising a protected civil right.

Third-Party Content and Services

Some website functions or linked services may be provided by third parties. Family Guidance Centers seeks to use accessible vendors and services and considers accessibility when selecting or reviewing digital tools. If a third-party feature creates an accessibility barrier, contact us so that we can assist you and evaluate an accessible alternative.

Language Assistance

Free language assistance is available for individuals whose primary language is not English. For information about language assistance and Family Guidance Centers’ nondiscrimination practices, visit our Notice of Nondiscrimination and Language Assistance or call 804-743-0960.

Ongoing Review

Accessibility is an ongoing effort. Family Guidance Centers periodically reviews its website, digital content, documents, and patient-facing processes and works to correct identified barriers. This statement may be updated as our technology, services, accessibility practices, or legal obligations change.